Many UVM Health Network offices and clinics will be closed for the holiday. Urgent Care, ExpressCare, pharmacy and laboratory hours may be affected. View Holiday Hours & Closures. As a reminder, our Emergency Department is always open, 24/7, for emergency medical care.
AHMC  >  Patients & Visitors  >  Quality of Care

Quality of Care

Quality of Care

At Alice Hyde Medical Center in Malone, the quality of care we provide to the community is our highest priority.  After all, the community consists of our families, our neighbors, and our friends.

Quality is Our Priority

At Alice Hyde Medical Center, our goal is to exceed the expectations of our patients and residents through the delivery of safe, quality care.

We do this in the following ways:

  • Improving the quality of patient care by collaborating with regional affiliates
  • Sustaining a Culture of Safety
  • Focusing on strategies to increase patient satisfaction
  • Actively focusing on population health management
  • Maintaining Joint Commission Survey Readiness (Medical Center) and New York State Department of Health Survey Readiness (Skilled Nursing Facility)

Alice Hyde Medical Center benchmarks itself with the State and National Core Measure goals to continuously improve the standard of care offered locally.

The Complaint Process

We encourage patients and their families to share concerns with our staff so issues can be addressed in a timely manner. However, if an issue cannot be resolved by speaking with a staff member or if you feel uncomfortable discussing the issue with staff, we invite you to contact our Patient Experience Team at (518) 481-2619 or email.

Staffing Concerns

If you have staffing concerns about the care you received at AHMC, please complete and submit the form below.