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Keeping Care Close to Home for PET Scan Patients

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Keeping care close to home for our patients is one of Alice Hyde’s key missions in the community, and as the ongoing public health crisis continues to force health care organizations across the country to reimagine how to best deliver safe, timely and effective care, that mission is more important than ever before.

Often it’s a process that begins in Alice Hyde’s Central Scheduling office, where schedulers like Desiree Marlowe, who joined Alice Hyde in 2016, juggle the needs of hundreds of patients and work to ensure they get the care they need, as close to home as possible.

That’s just what occurred on a Thursday in September, when Desiree noticed that a series of eight patients from Alice Hyde’s Reddy Cancer Center needed appointments for positron emission tomography (PET) scans. A PET scan is an imaging test that uses special dye to help clinicians see how a patients’ tissues and organs are functioning, and are often used to detect early signs of cancer, heart disease and brain disorders.

Because preparation for a PET scan can begin for days before the actual test takes place, keeping patients close to home is a high priority for Robin Bresette, manager of Alice Hyde’s Radiology department.

“You can’t overstate the impact – the positive impact – that has on patients,” said Robin. “Knowing that they won’t have to travel for a test like this is so important.”

When Desiree noticed that Alice Hyde’s mobile PET scan unit wouldn’t be available until the following week, she jumped into action.

Working together, Desiree, Robin and Anne Smith of Alice Hyde’s Business Office were able to bring the PET scan unit to Alice Hyde’s campus the next day, ensuring that patients could receive their scans at Alice Hyde rather than traveling over an hour away, to our sister hospital, CVPH, in Plattsburgh.

“Nobody wants to travel if they don’t have to,” said Desiree. “I just asked the question (about keeping the imaging equipment on-site for an extra day) and things really worked out well for our patients.”

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