COVID-19 ALERT: For the latest COVID-19 updates from Alice Hyde, click here.

Dental Center

COVID-19 ALERT: Get the care you need, when you need it. Video visits are available and safety measures are in place for in-person visits to Primary Care and Specialty practices. Click here to learn more about the many care options available to you.

Locations

Dental Center

134 Park Street
Malone,  NY  12953

Hours of Operation
Monday - Friday, 7:30 am - 4:00 pm

Our New Patient Experience

Delivering high-quality care in an environment of safety and trust has always been at the core of our mission. Amid the COVID-19 pandemic, we are taking extra precautions by adjusting some of the ways we provide care, both in-person and remotely, to ensure our patients feel safe and secure while in our care. It is important you know what to expect when you visit your health care provider, whatever the reason for your visit; below you can find information on the steps we are taking to make your safety and health our first priority.

Pre-Registration/Scheduling

Call (518) 481-2347 to schedule an appointment. A patient access representative will confirm the date, time and location with you, and explain our pre-registration process. They will discuss COVID-19 screening questions with you, review our visitor policy, and notify you that all patients and visitors are required to wear a mask while in our care.

Care That’s Right For You

Whether you’re seeing your health care provider in person, via video, speaking over the phone, or coming to the Dental Center for a curbside telehealth visit, our office is ready to deliver the care you need in a safe, effective and timely manner. Call our office to speak with a staff member about the different ways you can get care, and visit https://www.alicehyde.com/Ways-To-Get-Care for more information.

Visitor Restrictions

You may be accustomed to bringing a friend or loved one to your appointments. Thank you for understanding that our temporary no-visitor restrictions are in place as part of our efforts to make the health and safety of our patients and employees our top priority. Patients must attend their health care appointments by themselves, with a few exceptions:

  • Pediatric patients (allowed 1 support person)
  • Labor & Delivery patients (allowed 1 support person)
  • Patients with intellectual disabilities and/or developmental disabilities, cognitive impairments (including dementia), and patients for whom a support person has been deemed essential to their care (allowed 1 support person)
  • Patients in imminent end-of-life situations may be permitted one family member and/or legal representative at a time, at the bedside. Please speak with your health care provider for more information on end-of-life situations and the temporary visitor restrictions.

Screening

All patients, visitors and employees entering Alice Hyde facilities are screened for COVID-19 symptoms. This screening includes a series of questions to determine possible exposure or symptoms, a temperature check, and a review of masking and hygiene policies.

  • What if I fail my screening? Don’t worry! We are taking every precaution to minimize exposure to others and ensure you receive the care you need. If necessary, your provider will be notified and will work directly with you to ensure your appointment is kept.
  • What if I forgot to bring my own mask? We encourage all patients to bring their own cloth mask to wear while in our care. If you do not have a mask upon arrival, you will be given one to wear before being admitted to your providers’ office for your visit. All patients and employees must wear a mask while in Alice Hyde facilities or offices.
  • Do I need to get a COVID-19 test before my appointment? Before certain surgeries or procedures, you may be tested for COVID-19 and asked to self-quarantine at home between the time of your test and the time of your appointment. Additionally, patients admitted through our emergency department may also be tested for COVID-19.

Common Areas, Waiting Rooms and Exam Rooms

To ensure our patients and employees are not put in situations where it is impossible to follow social distancing guidelines, we are eliminating the use of waiting rooms in our clinical offices. As part of this effort, you will be asked to wait in your car before being brought directly to your exam room, instead of checking in at an office’s front desk.  When you arrive at your provider’s office, please call to let them know you are there; a member of the office staff will meet you outside to perform pre-appointment screenings. After your screening is complete you will be asked to hand sanitize and be taken you directly to your exam room, where you will meet with your provider or health care team.

Your safety and health are our first priority. The following areas are cleaned and disinfected with a hospital-grade disinfectant between each visit:

  • Exam Rooms
  • Front Desk Counters
  • Checkout Counters
  • Waiting Room Furniture
  • Patient Bathrooms

Checkout

Like our new check-in experience, we are doing everything possible to avoid the use of common areas and prevent patients from coming into contact with others while in our care. After you meet with your provider, a member of the office staff will enter your exam room and go through the checkout procedure with you. After checkout, you will be escorted out of the building by a member of the office staff. As part of our work to ensure patients’ safety, appointment times will be staggered and limited to ensure social distancing and limit exposure in our offices.

Call for an appointment

For more information or to make an appointment call 518-481-2347.

Dental care, for the whole family.

At Alice Hyde Dental Center, we are committed to providing you with the best oral care while making you feel as comfortable as possible.

We strive to establish and build a relationship with you based on trust, communication, and cooperation—helping you to develop a positive attitude towards dental care.

Please take a moment to read this pamphlet so you may become familiar with our standards and procedures.

Our Services:

Listed below are some of the services that we offer at Alice Hyde Dental Center:

  • Bleaching
  • Bridges
  • Cleanings
  • Complete Oral Exams
  • Crowns
  • Dentures - Upper & Lower
  • Fillings - Amalgam (silver)
  • Fillings - Composite (white)
  • Implants
  • Partials - Upper & Lower
  • Restorations
  • Sealants
  • Veneers
  • X-Rays*
  • and more!

*We have a panoramic x-ray machine that makes dental  x-rays easier, more convenient and safer. Be sure to ask your dental hygienist about this state-of-the-art technology.


Your First Visit:
When you come to the Dental Center for your first visit, please arrive 15 minutes early to fill out a brief health history.
 

Routine Visits & Preventive Care:
We stress preventive care as the best means of maintaining good oral health by:

  • scheduling regular cleanings and exams to detect decay in its earliest stages, and to prevent and treat periodontal disease. We recommend that you come in twice a year. You will typically be scheduled for 30-60 minute appointments.
  • using fluoride treatments and sealants, which are both highly effective preventive treatments, especially for children. 
  • being available to answer any questions you may have and providing you with educational resources.

Cancellations & Missed Appointments:
We understand that sometimes it is necessary to cancel your appointment. For the consideration of our other patients, we would appreciate a 24-hour notice if you need to cancel.

If you are unable to call during regular business hours, please call and leave us a message.


Patients with Health Concerns:
You should be aware of any health risks that you may have.

Please inform the receptionist when making your appointment if you have, or have had, one or more of these conditions as you may need to be given an antibiotic prior to your dental appointment.*

  • Heart Murmur
  • Mitral Valve Prolapse
  • Artificial Heart Valves
  • Rheumatic Fever
  • Knee/Hip, etc. Replacements

*unless you have a letter from your health care provider stating otherwise.

Pediatric Patients:
Preparing your child for his or her first or next dentist visit can be challenging. These tips will help make your child’s visit easier:

  • Ask for an appointment that is earlier in the day while the child is fresh and awake. Do not plan the appointment during nap times or when the child might be cranky.
  • Build excitement before the appointment. Inform your child of the upcoming visit a few days beforehand, allowing ample time to discuss the event and answer any questions.
  • Bring a favorite toy or blanket so they have something comforting to hold.
  • Give positive feedback after the visit. Tell your child how proud you are of them and how beautiful their teeth are.
  • Help your child use their new toothbrush when you get home.
  • Some children are more cooperative when their parent is not present. In this instance, we recommend that you bring your child to the exam room and leave him or her in our care.
  • If you remain in the room with your child,* please sit out of the way but nearby. This allows us to establish a one-on-one relationship with your child.
  • Allow your child to answer all questions directed at him or her.

*due to the size of our exam rooms, we ask you to limit one parent or guardian

Call for an appointment at 518-481-2347.
We accept Medicaid and most other insurances. Co-pay is expected at the time of service.

Care Providers

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