Hastings Hemodialysis Unit
Our New Patient Experience
Delivering high-quality care in an environment of safety and trust has always been at the core of our mission. Amid the COVID-19 pandemic, we are taking extra precautions by adjusting some of the ways we provide care, both in-person and remotely, to ensure our patients feel safe and secure while in our care. It is important you know what to expect when you visit your health care provider, whatever the reason for your visit; below you can find information on the steps we are taking to make your safety and health our first priority.
Call (518) 563-2057 to schedule an appointment. A patient access representative will confirm the date, time and location with you, and explain our pre-registration process. They will discuss COVID-19 screening questions with you, review our visitor policy, and notify you that all patients and visitors are required to wear a mask while in our care.
Care That’s Right For You
Whether you’re seeing your health care provider in person, via video, speaking over the phone, or coming to the Hastings Hemodialysis Unit for a curbside telehealth visit, our office is ready to deliver the care you need in a safe, effective and timely manner. Call our office to speak with a staff member about the different ways you can get care, and visit https://www.alicehyde.com/Ways-To-Get-Care for more information.
You may be accustomed to bringing a friend or loved one to your appointments. Thank you for understanding that our temporary no-visitor restrictions are in place as part of our efforts to make the health and safety of our patients and employees our top priority. Patients must attend their health care appointments by themselves, with a few exceptions:
- Pediatric patients (allowed 1 support person)
- Labor & Delivery patients (allowed 1 support person)
- Patients with intellectual disabilities and/or developmental disabilities, cognitive impairments (including dementia), and patients for whom a support person has been deemed essential to their care (allowed 1 support person)
- Patients in imminent end-of-life situations may be permitted one family member and/or legal representative at a time, at the bedside. Please speak with your health care provider for more information on end-of-life situations and the temporary visitor restrictions.
All patients, visitors and employees entering Alice Hyde facilities are screened for COVID-19 symptoms. This screening includes a series of questions to determine possible exposure or symptoms, a temperature check, and a review of masking and hygiene policies.
- What if I do not pass my screening? Don’t worry! We are taking every precaution to minimize exposure to others and ensure you receive the care you need. If necessary, your provider will be notified and will work directly with you to ensure your appointment is kept.
- What if I forgot to bring my own mask? We encourage all patients to bring their own cloth mask to wear while in our care. If you do not have a mask upon arrival, you will be given one to wear before being admitted to your providers’ office for your visit. All patients and employees must wear a mask while in Alice Hyde facilities or offices.
- Do I need to get a COVID-19 test before my appointment? Before certain surgeries or procedures, you may be tested for COVID-19 and asked to self-quarantine at home between the time of your test and the time of your appointment. Additionally, patients admitted through our emergency department may also be tested for COVID-19.
Common Areas, Waiting Rooms and Exam Rooms
To ensure our patients and employees are not put in situations where it is impossible to follow social distancing guidelines, we are eliminating the use of waiting rooms in our clinical offices. As part of this effort, you will be asked to wait in your car before being brought directly to your exam room, instead of checking in at an office’s front desk. When you arrive at your provider’s office, please call to let them know you are there; a member of the office staff will meet you outside to perform pre-appointment screenings. After your screening is complete you will be asked to hand sanitize and be taken you directly to your exam room, where you will meet with your provider or health care team.
Your safety and health are our first priority. The following areas are cleaned and disinfected with a hospital-grade disinfectant between each visit:
- Exam Rooms
- Front Desk Counters
- Checkout Counters
- Waiting Room Furniture
- Patient Bathrooms
Like our new check-in experience, we are doing everything possible to avoid the use of common areas and prevent patients from coming into contact with others while in our care. After you meet with your provider, a member of the office staff will enter your exam room and go through the checkout procedure with you. After checkout, you will be escorted out of the building by a member of the office staff. As part of our work to ensure patients’ safety, appointment times will be staggered and limited to ensure social distancing and limit exposure in our offices.
Hastings Hemodialysis Unit
The Hemodialysis staff is comprised of Registered Nurses, Licensed Practical Nurses, Patient Care Technicians and Re-Use/Water Technicians, Social Worker and Dietician. Many of our licensed and unlicensed staff are nationally certified as Certified Nephrology Nurses or Technicians. Dr. Hani Shahata, Nephrologist provides physician services as well as Nephrologists from Champlain Valley Physician’s Hospital (CVPH) in Plattsburgh, New York..
Our facility provides chronic outpatient dialysis for patients residing within a 40 mile radius of the facility. Patients are admitted to our facility by referral following initial evaluation and treatment at CVPH.
Our facility takes pride in the care we provide to patients and their families and has maintained within the 95th percentile of like facilities for efficiency, quality and customer satisfaction.
The Wade and Marjorie Hastings Hemodialysis unit, an essential health care service for North Country residents, opened in February 1997 due to the generosity and financial support of Dr. Wade Hastings and his wife, Marjorie. They, the hospital administration and members of the Board of Directors recognized the desperate need to have this life-saving treatment in Malone and dedicated their time to open the Unit. Prior to Alice Hyde Medical Center opening the Hemodialysis Unit, dialysis patients had no choice but to travel a long distance for treatment.
A team of nineteen health care professionals, including Nationally Certified Registered Nurses and technicians, Licensed Practical Nurses, a chief technologist, a social worker, a dietician, a receptionist, and van drivers, provide exceptional kidney dialysis services for 45 patients from Franklin, Clinton, and St. Lawrence Counties six days a week.
"The Wade and Marjorie Hastings Hemodialysis Unit has grown tremendously throughout the past ten-years with the support of patients, families, physicians, staff, and our community,” said John Johnson, AHMC President/CEO. “As the need for hemodialysis services grow, so too does the facility. When the HDU opened there were twelve patients with nine treatment stations and today the Unit cares for 47 patients with 11 stations. Future plans for the unit include a Pre-dialysis Education Program for the increasing need in our community."
The HDU physicians and staff provide comprehensive care for patients, including End-Stage Renal Disease treatment, dietary education, and emotional and financial counseling. Additionally, the staff and patients work very hard meeting the extremely strict health requirements in order for those select patients to remain on organ transplant lists.
Alice Hyde Medical Center’s Dialysis Outcome Quality Indicators are consistently higher than the state and national averages. In the most recent survey the Hasting’s Hemodialysis Unit exceeded the state average of 92% and the national average of 92% with a score of 98% for adequate anemia management. In addition, AHMC has 93% of its patients reaching the dialysis adequacy measurement with the state average being 93% and the national average being 92%.
For the past decade the HDU staff and patients have had many accomplishments including consistently scoring higher than the state and national averages for quality indicators and being in the top 2.5% of survival rates in the nation. More than 60% of the staff in the HDU is specialty certified. The unit has received National Patient Recognition awards, and enjoys a successful patient driven support group.
- 45 patients
- 11 stations
- Hours of operation-Monday, Wednesday, Friday 5:00a.m. to 9:00p.m. Tuesday, Thursday, Saturday 5:00a.m. to 5:00p.m.
- Treat “transient patients” (patients visiting the area)
- Patients from Akwesasne, Bangor, Brushton, Chateaugay, Constable, Fort Covington, Massena, North Lawrence, Norwood, St. Regis Falls, and other surrounding areas receive treatment at the Wade and Marjorie Hastings Hemodialysis Center.
We will be happy to answer your questions or concerns regarding the information you have accessed on this site. For more information, contact the Hastings Hemodialysis Unit at 518-481-2445.
Lorene Reynolds, RN
483-3000 ext. 448