COVID-19 ALERT: For the latest COVID-19 updates from Alice Hyde, click here.

Telehealth at Alice Hyde

Whether you have an illness, injury or need routine care, we’re here for you. Telehealth visits offer the care you need in a safe and secure way so you can still see your provider.

COVID-19 ALERT: Get the care you need, when you need it. Video visits are available and safety measures are in place for in-person visits to Primary Care and Specialty practices. Click here to learn more about the many care options available to you.

We’re Here For You

Your health care needs didn’t stop when the COVID-19 pandemic started. We’re here for you – whether it’s an illness, injury, chronic medical condition or a regular wellness visit. Our Telehealth program offers you convenient options to connect with your provider through a virtual visit, so you continue receiving the care you need.

Alice Hyde’s health experts remind you not to delay needed care. Mild or moderate symptoms and chronic conditions can worsen without attention.

What is Telehealth?

You can use your phone, desktop computer, laptop computer or tablet to meet with their provider. It may involve a quick question over the phone, or using video conference technology to see and hear your physician. Telehealth allows you and your providers to connect for secure appointments that help avoid unnecessary travel and hospital visits during the pandemic.

Telehealth has been used successfully for decades as another way to provide health care.  Alice Hyde and the UVM Health Network have offered video visits to provide a convenient and secure care option to our patients prior to COVID-19. In response to the pandemic, Telehealth has been brought to the forefront and we’ve expanded this offering across our primary and specialty care practices to meet your care needs.

How Can Telehealth Help Me?

  • Convenience: You can see and talk with your provider from the comfort of your home.  If you don't have reliable internet access we also offer curbside telehealth services.
  • Efficiency: Without the need to travel, you’ll save time and money.
  • Security: We use strict, HIPAA-compliant videoconferencing technology designed to protect your privacy and the security of your health information. Just like your provider’s office, your Telehealth visit is private and never recorded.
  • Priority: Connect with your provider when health concerns arise, especially if you have a chronic condition, such as diabetes or hypertension.

How it Works

Green icon of provider talking with patient  
    First, talk with your Primary Care Provider’s office to see if a video visit is right for you. Depending on what telehealth platform your provider is using, the office may send you a text or email with a link that will open a video chat at the patient’s scheduled appointment time. Some Alice Hyde providers are using telehealth platforms that require patients to download an application on their smartphone, computer or tablet. Click here for what you can do to prepare for a telehealth visit. See below for a list of providers offering Telehealth services.
Green icon of laptop with lock on screen  
    When it’s time for your video visit, click the appointment link sent to you by your provider’s office using a computer, smartphone, or tablet with reliable internet service. If prompted, please enter the meeting ID provided in the invitation. You’ll be able to see and talk with your provider.
 Green icon of video visit with provider on laptop  
    During your video visit, discuss your health needs just as you normally would. Your doctor has access to your complete medical record and can electronically order prescriptions and medical follow-up based on your needs. See below for a list of providers offering Telehealth services.

Curbside Telehealth

If you have difficulty with reliable internet access or don’t have the telehealth technology, our Curbside Telehealth can connect you with your health care provider.  Available at our 183 Park Street Primary Care building, Tower Health Center, Bessette Health Center, Dwyer Health Center and our Endocrinology practice at 20 Fourth Street in Malone, you can call your provider to schedule a curbside visit.  If you don’t have a Primary Care Provider you can call (518) 481-2800 to get enrolled with a provider and get set up for your virtual or curbside Telehealth visit.

Contact your provider’s office and let them know you’re interested in a Telehealth visit. Your care team will determine if this type of visit is appropriate for your health needs. If so, they will help to arrange your video visit and will provide you with instructions for your online appointment.

Most insurance carriers, especially during the COVID-19 pandemic, allow for some type of Telehealth visit. Eligibility and coverage, however, may vary from one insurance to another.  Your care team can help you understand how this impacts you.

Telehealth visits and other ehealth services have been studied and confirmed by decades of research and demonstrations to be a safe, convenient, and often cost-effective way to provide health care services.

Yes. Providers have access to your electronic medical record, and as with in-person visits, each can electronically order prescriptions and write medical orders based on your needs.

Your visit is private and confidential. We use technology that, by law, must include HIPAA-compliant security methods to protect privacy and security of your health information. Only those whom you have agreed to participate in the visit may see and hear it.

Yes, your provider’s notes will be entered into your record just like an in-person visit. Like your other medical records, you have the right to access the provider’s visit notes.

No, New York State Law does not allow any recording to be made of patient video visits. Also, by law, patients are not allowed to record it from their end.

Yes, those who participate in your care may be present.

If, during your video visit, your provider determines that you need to be seen in-person, the office staff will work with you to find a convenient time for you to come in. Standard office visit charges would apply. Precautions and visitation policies are in place to support the safety and comfort of both patients and staff.

No, you will not be penalized from receiving further care just because you decide not to continue with the video visit. We would just ask that you call the office to cancel or reschedule the appointment just as you would do if you had an in-person appointment.

  1. You will receive an appointment invitation with instructions for accessing your video appointment.
  2. When you’re ready to begin your appointment, please click the link from within the invitation.
  3. If prompted, please enter the meeting ID provided in the invitation.