VISITATION UPDATE: Learn more about our updated visitation guidelines.

Video Visits

What Are Video Visits?

Video visits are secure online appointments between you and your provider, available from the comfort of your home. You can access your appointment using a computer, tablet or smartphone, allowing you and your provider to see, hear and speak to each other in real time. Video visits are private and are not recorded.

Alice Hyde and the UVM Health Network have offered video visits as a convenient, safe and secure care option to our patients for years. In response to the COVID-19 pandemic, we have expanded this offering across both our primary and specialty care practices to meet our patients’ care needs.

How Can a Video Visit Help Me?

  • Convenience: You can access real-time health care in the comfort of your home, at a time that works for your schedule. If you don't have reliable internet access we also offer curbside telehealth services.
  • Provider Access: Through a video visit, you’ll be able to benefit from the wide network of highly skilled providers in the network, no matter where you’re located.
  • Security: We use HIPAA-compliant videoconferencing technology to protect your privacy and the security of your health information.
  • Priority: You can quickly connect with a trusted provider when health concerns arise.

How it Works

Green icon of provider talking with patient  
  1. CONTACT YOUR PROVIDER’S OFFICE.
    First, talk with your Primary Care Provider’s office to see if a video visit is right for you. Depending on what telehealth platform your provider is using, the office may send you a text or email with a link that will open a video chat at the patient’s scheduled appointment time. Some Alice Hyde providers are using telehealth platforms that require patients to download an application on their smartphone, computer or tablet. Click here for what you can do to prepare for a telehealth visit. See below for a list of providers offering Telehealth services.
Green icon of laptop with lock on screen  
  1. LOG INTO THE VIDEO VISIT.
    When it's time for your video visit, open the email sent to you by your provider's office on the device of your choice, and click the provided link to join the appointment.

 Green icon of video visit with provider on laptop  

  1. TALK WITH YOUR PROVIDER, PRIVATELY AND SECURELY.
    During your video visit, you will be able to see and talk with your provider in real time, so you can discuss your health needs just as you would in an in-person appointment. Your doctor has access to your complete medical record and can electronically order prescriptions and/or medical follow-up as needed. See below for a list of providers offering Telehealth services.

Which Departments and Practices Offer Video Visits?

Most departments, from primary care to specialty programs, are equipped with video visit capabilities. Contact your provider’s office to discuss your health needs and let them know you’re interested in a video visit. See below for a list of providers offering Telehealth services.

Pediatric Video Visits

Our pediatric providers also offer video visits, and can treat injury and illness as well as provide routine care for your child. To find out if a video visit is right for your child, please contact your pediatric primary care office.

Video Visit Instructions

Video visits are very similar to any other kind of video chat, and are conducted via your computer, smartphone or tablet via a simple, easy-to-use video conferencing platform that is part of Alice Hyde’s Electronic Medical Records system (EMR). When your provider’s office schedules you for a video visit, you will be able to choose whether to receive a text message, email, or both containing a link to the visit, which will become active at the time your visit is scheduled. 

Telehealth Providers

Contact your provider’s office and let them you’re interested in a video visit. Your care team will determine whether this type of visit is appropriate for your health needs; if it is, they will help you schedule your appointment and give you instructions for next steps.

Video or phone visits can be used to diagnose and treat a variety of common conditions, such as:

  • Sinus problems
  • Upper respiratory infections
  • Cough
  • Red eye
  • Diarrhea
  • Urinary problems

Specialists also treat a variety of conditions in their respective areas. If you are wondering whether your health issue can be treated through a video visit, contact your provider’s office.

Yes. If you do not have access to reliable internet or the necessary technology for a video visit, a telephone visit may be arranged instead. Please let your provider know when making your appointment.

Please note that phone visits may be billed differently than video visits. Check with your provider’s office staff or with your insurance company to find out whether phone visits are covered under your plan.

Video visits are very similar to any other kind of video chat, and are conducted via your computer, smartphone or tablet via a simple, easy-to-use video conferencing platform that is part of Alice Hyde’s Electronic Medical Records system (EMR). When your provider’s office schedules you for a video visit, you will be able to choose whether to receive a text message, email, or both containing a link to the visit, which will become active at the time your visit is scheduled.

Coverage depends on your individual insurance carrier. However, most carriers, especially during the COVID-19 pandemic, cover video visits. Your provider’s clinical team will be able to help you find out if your visit will be covered.

Your visit is private and confidential. Only those whom you have agreed to let participate in the visit may see and hear it.

Yes. If you have never done a video visit before, and would like assistance, please let your provider’s office know. A member of our patient access services team will reach out to walk you through setting up your devices. If you require other technical assistance, please contact us at (518) 481-2272.

Yes, many pediatric appointments can be held via video visit. Please contact your child’s Pediatric Primary Care office to find out if a video visit is appropriate for your child’s needs and to set up an appointment.

Yes. If you or a member of your family need interpreting services, they will be made available to you, with an interpreter participating in your video visit. Be sure to let the scheduler know when making your appointment, and note your language preferences. This also applies to members of our deaf community.

If, after your video visit, your provider determines that you need to be seen in-person, the office staff will work with you to find a convenient time for you to come in.

Yes, those who participate in your care may be present.

Yes. We use technology that, by law, must include HIPAA-compliant security methods to protect the privacy and security of your health information. We also recommend that you find a quiet, private place to have your Telehealth visit to for additional privacy.