VISITATION UPDATE: Learn more about our updated visitation guidelines.



The Alice Center Temporarily Suspends All non-Medical Visitation

For the safety of residents, patients and staff members, The Alice Center at UVM Health Network – Alice Hyde Medical Center is temporarily restricting all non-medical visitation at the facility, amid concerns over coronavirus and respiratory illnesses such as COVID-19.

Effective immediately no non-medical visitors will be allowed at The Alice Center until further notice, said Susan Biondolillo, Associate Vice President of Long Term Care. She said the decision, which follows guidance from the New York State Department of Health, was made for the safety of residents, patients and staff and in consultation with clinical leaders and administrators across UVM Health Network.

“This is a difficult decision, and not one that we made lightly,” said Biondolillo. “Ultimately, the safety, health and well-being of our residents is our first priority, and because many of them are among those most vulnerable to this disease, this is the best way to protect them.”

According to NYSDOH, older individuals and those with underlying health conditions are at increased risk related to COVID-19, and that risk is increased with the “more closed, communal nature of the nursing home environment…”

Biondolillo said The Alice Center has established a dedicated phone line at (518) 481-8025 where families can request information or work with the Center’s Activity Office to set up video calls with residents.

For more information on coronavirus and COVID-19, please visit the New York State Department of Health dedicated website:

UVM Health Network has also launched a website dedicated to informing the public about the virus and the disease it causes. The website,, includes updates with the latest information on COVID-19 in our region, answers to frequently asked questions about the disease, and educational resources from public health officials and experts at UVM Health Network.

You can help stop the spread of infection by:

  • Using soap and water, wash your hands often and for at least 20 seconds each time you wash – especially after using the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your coughs and sneezes. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands. Remember to wash your hands after coughing or sneezing.
  • Clean and disinfect frequently-touched objects and surfaces using a regular household cleaning spray or wipe.

If You Think You’re Sick

  • Contact your Primary Care Provider’s office and remain at home unless your health care provider instructs you otherwise.