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Alice Hyde Launches COVID-19 Call Center

UVM Health Network – Alice Hyde Medical Center has launched a COVID-19 Call Center available to employees and members of the community who have questions about the virus, AHMC policies and procedures during the outbreak, and home health management.

The call center is currently available Monday – Sunday, from 8 a.m. to 4:30 p.m. by calling (518) 481-2700. Staff at the call center are available to answer general questions, and can connect callers with clinical experts if their questions or concerns should be addressed by a Registered Nurse or Primary Care Provider.

“It’s critical we ensure members of our community know they have a way to reach out for guidance and information on their health and wellness during this pandemic,” said Matt Jones, Alice Hyde’s Chief Operating Officer. “Those who do not have an immediate health care need or don’t have a Primary Care Provider can still get the care they need, and this call center is an important addition to our telehealth resources.”

The call center is just one place where information on the pandemic is available. For more information on home health management during the COVID-19 pandemic, please visit the CDC’s website:

For more information on coronavirus and COVID-19, please visit the New York State Department of Health dedicated website:

UVM Health Network has also launched a website dedicated to informing the public about the virus and the disease it causes. The website,, includes updates with the latest information on COVID-19 in our region, answers to frequently asked questions about the disease, and educational resources from public health officials and experts at UVM Health Network.

You can help stop the spread of infection by:

  • Using soap and water, wash your hands often and for at least 20 seconds each time you wash – especially after using the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your coughs and sneezes. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands. Remember to wash your hands after coughing or sneezing.
  • Clean and disinfect frequently-touched objects and surfaces using a regular household cleaning spray or wipe.

If You Think You’re Sick

  • Contact your Primary Care Provider’s office and remain at home unless your health care provider instructs you otherwise.