VISITATION UPDATE: Learn more about our updated visitation guidelines.



Alice Hyde Temporarily Suspends All Walk-In Clinic Visits

Starting at 7 p.m. Monday, March 30, Alice Hyde Medical Center is temporarily suspending all visits at its Walk-In Clinic at 134 Park Street in Malone, and providers from the clinic will temporarily move to other assignments within the hospital as part of the organization’s preparedness efforts around the COVID-19 pandemic.

During the suspension of services, Alice Hyde is encouraging all patients with a Primary Care Provider (PCP) to contact their provider’s office. Those who do not have a PCP should call the Walk-In Clinic at (518) 481-2800, where they can reach a patient access representative Monday – Sunday, from 9 a.m. to 7 p.m., and be connected with a Primary Care Provider. Patients can also receive help getting established with a Primary Care Provider by calling (518) 481-2287, or (518) 481-2801.

“Alice Hyde knows our Walk-In Clinic is an important community resource, and this decision was not made lightly,” said Matt Jones, Alice Hyde’s Chief Operating Officer. “Closing the Clinic is another step to help limit the spread of COVID-19, and to ensure our clinicians are in the best position to care for our community throughout this emergency.”

On March 18 Alice Hyde suspended all elective surgeries and procedures at hospital facilities, and moved to limit outpatient clinic visits across its service area through focusing on telemedicine and other strategies to help community members manage their health and wellness, while also working to reduce the spread of COVID-19.

Last week the hospital launched a COVID-19 Call Center which connects people with clinical experts who can address questions and concerns about the Coronavirus, as well as inquiries about home health management and callers’ own health and wellness. The Call Center is available Monday – Sunday from 8 a.m. to 4:30 p.m. by calling (518) 481-2700.

The call center is just one place where information on the pandemic is available. For more information on home health management during the COVID-19 pandemic, please visit the CDC’s website:

For more information on coronavirus and COVID-19, please visit the New York State Department of Health dedicated website:

UVM Health Network has also launched a website dedicated to informing the public about the virus and the disease it causes. The website,, includes updates with the latest information on COVID-19 in our region, answers to frequently asked questions about the disease, and educational resources from public health officials and experts at UVM Health Network.

You can help stop the spread of infection by:

  • Using soap and water, wash your hands often and for at least 20 seconds each time you wash – especially after using the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your coughs and sneezes. If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands. Remember to wash your hands after coughing or sneezing.
  • Clean and disinfect frequently-touched objects and surfaces using a regular household cleaning spray or wipe.

If You Think You’re Sick

  • Contact your Primary Care Provider’s office and remain at home unless your health care provider instructs you otherwise.