VISITATION UPDATE: Learn more about our updated visitation guidelines.



Alice Hyde Radiology, Laboratory Services Departments will see patients by appointment only

Radiology and Laboratory Services at UVM Health Network – Alice Hyde Medical Center will see patients by appointment and no longer accept walk-in visits, as part of the hospital’s phased re-opening plan.

Patients who are referred to either department by a provider will have their appointment scheduled by the referring provider’s office. Patients who have a standing order from a provider for radiologic or lab services should call Alice Hyde Central Scheduling at (518) 481-2500 to set up an appointment. Laboratory Services regular business hours are 6 a.m. – 4 p.m., Monday – Friday. Radiology’s regular business hours are 7:30 a.m. – 6:30 p.m., Monday – Friday. All patients are required to wear a mask and undergo mandatory screening, including a temperature check, at the hospital’s Main Entrance, before entering the facility. Visitation restrictions remain in place as part of Alice Hyde’s response to COVID-19.

The goal of the change, said Alice Hyde Chief Operating Officer Matt Jones, is to protect the health and safety of patients and visitors at the hospital in the wake of the ongoing COVID-19 pandemic.

“Health Care organizations across the country are hearing patients loud and clear: they need to feel safe when they come to the hospital,” said Matt Jones, Alice Hyde’s Chief Operating Officer. “We’re doing a lot of things to ensure our patients feel safe and understand how we’re working to protect their health when they visit one of our facilities. A big part of that is eliminating the use of waiting rooms and other common areas where it’s difficult or impossible for patients to socially distance from each other. Delivering radiologic and lab services by appointment will help ensure our patients aren’t put in these situations.”

"Patients may be able to get some services, such as routine blood draws, directly through their provider’s office," said Todd Harrington, Alice Hyde’s Regional Director of Laboratory Services. "Patients should speak with their provider about what is appropriate for them."

Earlier this week the hospital resumed elective surgical procedures as part of its phased reopening plan, and work continues on plans for other departments and services throughout the organization. Primary Care offices and the hospital’s Emergency Department have remained open throughout the public health crisis, though the office scaled back in-office visits and began offering telehealth services to patients when-appropriate.