VISITATION UPDATE: Learn more about our updated visitation guidelines.

Paying for Your Care

Even when you are healthy, financial issues can be stressful.  Paying for health care can be complicated. We want to make it as simple as possible for you to manage the costs of services, understand the billing process, navigate the payment system, and prepare you in advance for your visit.

New York State residents may pre-screen their eligibility status for New York's benefit programs by visiting

Billing & Insurance

Medical costs are often unanticipated and not all costs are covered by insurance.  Because of this, we offer payment plans, and, in certain circumstances, financial assistance programs that can make your payments more manageable. Please read on to learn more about the insurance plans that Alice Hyde Medical Center participates in, as well as important information about Out-Of-Network Bills.

Should you have any questions regarding insurance or billing, call our Patient Financial Services Department at (518) 481-2241.

Insurance Plans

Alice Hyde Medical Center is a participating provider in many health plan networks. You can find a list of the plans in which we participate below.   

  • Aetna
  • Blue Shield of Northeastern New York (BSNENY)
  • Capital District Physician Health Plan (CDPHP)
  • Capital District Physician Healthcare Network (CDPHN)
  • Coventry Health Care/First Health
  • Emblem Health - GHI Family Health
  • Excellus Blue Cross Blue Shield
  • Fidelis (New York Quality Healthcare Corporation)
  • Humana (Choice Care Network)
  • MagnaCare
  • Medicaid (NY and VT)
  • Medicare
  • MultiPlan / Private HealthCare Systems (PHCS)
  • MVP
  • Nascencia (formerly VNA Homecare Options)
  • Resolve / St. Regis Mohawk Tribal Health (Medicare)
  • TriCare for Life - Skilled Nursing Facility
  • TriCare Humana Military
  • TriCare - Martin’s Point Health Care
  • United HealthCare (includes Dental)
  • United HealthCare – The Empire Plan
  • Veterans Administration - Dental
  • Veteran's Administration Community Care Network (VA CCN) (United HealthCare)
  • Workers Comp (NY)

Last Updated: 5/25/21

Please Note:
The above is a list of insurers contracted with Alice Hyde Medical Center, but it does not guarantee product participation. Please contact your insurer to determine your benefit coverage.

UVM Health Network, MVP Joined Forces to Offer Medicare Advantage Program

The UVM Health Network and MVP Health Care have partnered to co-create an innovative Medicare Advantage plan shaped by Network physicians to better meet the needs of older adults in Vermont and northern New York.  The plan is expected to begin on January 1, 2022.  For more information, click here.

Out-Of-Network Billing

Alice Hyde Medical Center wants to help you understand your bill and if your provider is in or out-of-network. As you saw above, Alice Hyde Medical Center participates in many health plans. Some health plans use smaller networks for certain products they offer so it is important to check whether we participate in the specific plan you are covered by. 

It is also important for you to know that the physician services you receive in the hospital are not included in the hospital’s charges. Physicians who provide services at the hospital may be independent voluntary physicians or they may be employed by the hospital. Physicians bill for their services separately and may or may not participate in the same health plans as the hospital. You should check with the physician arranging your hospital services to determine which plans that physician participates in. Plan participation information for physicians employed by Alice Hyde Medical Center is the same as listed above.

You should also check with the physician arranging for your hospital services to determine whether the services of any other physicians will be required for your care.  Your physician can provide you with the name, practice name, mailing address and telephone number of any physicians whose services may be needed.  Your physician will also be able to tell you whether the services of any physciains employed or contracted by Alice Hyde are likely to be needed. Contact information for these physicians can be found on the "Find A Doctor" page.

Alice Hyde Medical Center contracts with a number of physician groups, such as anesthesiologists, radiologists and pathologists, to provide services at the hospital.  You should contact these groups directly to find out which health plans they participate in, including:

Apogee Physicians
PO Box 708728
Sandy, UT 84070
(800) 869-20395

Associates in Radiology of Plattsburgh NY
PO Box 2007
East Syracuse, NY 13057-4507
(800) 480-3127

Cold River Associates Pathology
PO Box 2828
Plattsburgh, NY 12901
(518) 561-6323

Emergency Department Physicians
Medical Services of Suffolk Count/Probill
PO Box 742405
Atlanta, GA 30374-2408
(800) 998-7578

Virtual Radiologic
11995 Singletree Ln., Ste 500
Eden Prairie, MN 55344-5349
(866) 562-7424

Hospitals are required by law to make available information about their standard charges for the items and services they provide.  This information is available by contacting Alice Hyde Medical Center's Patient Financial Services Department at 518-481-2241. 

If you do not have health insurance, you may be eligible for financial assistance in paying your hospital bills.  Information about financial assistance is available online or you may contact our Patient Financial Services Department at 518-481-2241.