Quality of Care

At Alice Hyde Medical Center in Malone, the quality of care we provide to the community is our highest priority.  After all, the community consists of our families, our neighbors, and our friends.

Quality is Our Priority

At Alice Hyde Medical Center, our goal is to exceed the expectations of our patients and residents through the delivery of safe, quality care.

We do this in the following ways:

  • Improving the quality of patient care by collaborating with regional affiliates
  • Sustaining a Culture of Safety
  • Focusing on strategies to increase patient satisfaction
  • Actively focusing on population health management
  • Maintaining Joint Commission Survey Readiness (Medical Center) and New York State Department of Health Survey Readiness (Skilled Nursing Facility)

Alice Hyde Medical Center benchmarks itself with the State and National Core Measure goals to continuously improve the standard of care offered locally.

The Complaint Process

Patients, families, and their spokesperson have the right to speak about concerns regarding the care and treatment received at Alice Hyde Medical Center. These concerns are referred to as complaints and are handled by the Patient & Family Experience Department. We hope the issue can be resolved before the patient leaves the Medical Center by speaking to the floor or unit staff. If this does not happen, a call can be placed to the Patient & Family Experience Department and a formal process will be undertaken. Our patient concerns are very serious to us; we will investigate, educate and follow up on the complaint. Our contact information is:

Patient and Family Experience Department
Alice Hyde Medical Center
133 Park Street
Malone, NY 12953

Call (518) 481-2619 or send an email.

Addressing Unresolved Concerns

If, for any reason, your concerns are not resolved to your satisfaction, you may contact the following agencies:

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

Fax: (630) 792-5636
To contact the Join Commission's Office fo Quality Monitoring via email, please visit www.jointcommission.org and use the "Report a Patient Safety Event" link in the Action Center" on the home page of the website.

New York State Department of Health
Office of Professional Medical Conduct Intake Unit
Riverview Center
150 Broadway
Albany, New York 12204-2719

Phone: (800) 804-5447

Or, visit their website: www.health.state.ny.us