Visitors Rights

Each patient has the right to receive visitors whom he or she designates, including but not limited to, a spouse, domestic partner (including a same-sex partner) family member, or friend. AHMC will not restrict, limit, or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

We wish to ensure that all patients enjoy full and equal visitation privileges consistent with patient preferences. Visitor restrictions may apply if a patient’s medical condition warrants such limitations or if a community outbreak or illness, or public health threat is indicated.

Visiting Hours

General visiting hours for the Medical Center: 11:00 a.m. to 8:30 p.m.

Intensive Care Unit: 11:00 a.m. to 8:30 p.m.
Visitors are required to call from the Intensive Care Unit waiting room, prior to entering.

Family Maternity Center: 11:00 a.m. to 7:00 p.m.*

Fathers and or support persons are not limited to these hours. When newborns are in the rooms, children under age 12 are not allowed, unless they are siblings.

Sending Mail & Email to Patients

Sent Mail to a Patient

To send mail to a patient at AHMC use the following address:

Patient Name
Care of: Alice Hyde Medical Center
PO Box 729
Malone, NY 12953

Send a Patient an E-mail

We have created an e-mail service that allows you the convenience of sending your greetings, get-well wishes, congratulations, or encouragement from home.

Click here to send a patient an email.

Tobacco, Drug & Alcohol and Firearm Policies

Tobacco Use Policy: AHMC is a tobacco-free institution. Medical Center policy prohibits any tobacco use on the Medical Center grounds. If you would like help to quit smoking, please ask a nurse for assistance.

Drug & Alcohol Use: Alcohol beverages and illegal drugs are prohibited on the Medical Center grounds.

Firearms: Firearms or other dangerous weapons are not permitted within the facility except by law enforcement.

Food Services

Vending Machines are located on all floors.

Park Street Café: The Park Street Café, located on the Main Floor, is open from 7:00 a.m. - 3:00 p.m., Monday through Friday, closed on weekends and major holidays. A variety of light meals and snacks are available as well as coffee and other beverages.

Cafeteria: The Cafeteria is open from 6:00 a.m. to 6:30 p.m.

Breakfast: 6:00 - 11:00 a.m. | Lunch: 11:00 a.m. - 1:15 p.m. | Dinner: 4:00 - 6:30 pm.

**A limited menu is available in-between the times listed above.**


Free WiFi: Choose the AHMC-Guest Network

  1. Through your wireless network settings, choose AHMC-Guest Network.
  2. Open your browser and follow the on-screen instructions for logging in.

Note: Different computing devices will have similar features, but may look different than the image shown.

ATM: The ATM is located on the Main Floor across from the Gift Shop

Gift Shop: The Gift Shop, located on the main floor next to the Park Street Café, is operated by the AHMC Auxiliary and is open weekdays from 8:00 a.m. to 3:00 p.m. The Gift Shop has a variety of gifts, greeting cards, candy, and flowers.


Handicap Parking: Handicap parking is available off Fourth Street near the Nursing Home entrance and Emergency Room parking lot.