VISITATION UPDATE: Learn more about our updated visitation guidelines.

The NYS Department of Health's mask mandate remains in effect for health care facilities. Learn more…

Alice Hyde Visitor/ Welcoming Policy

EFFECTIVE DATE: 12/12/2022
Family members and loved are valued members of the health care team and play a key role in supporting the wellbeing of our patients. Many other members of the health care team, health care business and health care learning communities also require access to our facility to support the work we do for patients. Our Visitor Welcoming Policy, developed in accordance with New York State Department of Health and the Centers for Disease Control and Prevention (CDC), supports visitation while reducing the risk of exposure to COVID for our patients, people and the community.

Inpatient visitation hours are 10 am - 7 pm, two visitors at a time.

*All designated support persons are required to follow infection prevention guidelines including remaining masked at all times, following PPE and hand hygiene expectations and maintaining social distancing.

General Notes:

  • Visitors must be free of Covid symptoms. In addition if tested positive for Covid, the individual must have completed a minimum 10 days of isolations. Persons who meet criteria for isolation/quarantine due to exposure to COVID-19 may not visit our facilities
  • Visitors must wear a surgical/procedural mask that covers their nose and mouth for the entire time they are in the building, including in the patient’s room. Persons not able or willing to wear the appropriate mask for the duration of their time in the building will not be permitted entry or allowed to remain in our facility. No other face coverings will be permitted
  • New York State regulations require all adults entering any of our facilities to wear a surgical mask for the duration of their visit. Children age 2 or older who can medically tolerate a mask are also required to wear one while they are with us. However, we strongly encourage visitors to avoid bringing children into our facilities when possible
  • All persons are expected to wash their hands when entering and exiting any unit, patient room or clinic and upon entry and exit from the building
  • ADA service animals and approved therapy dogs are permitted. All other animals are not allowed at this time

Tobacco, Drug & Alcohol and Firearm Policies

  • Tobacco Use Policy: Alice Hyde is a tobacco-free institution. Medical Center policy prohibits any tobacco use on the Medical Center grounds. If you would like help to quit smoking, please ask a nurse for assistance.
  • Drug & Alcohol Use: Alcohol beverages and illegal drugs are prohibited on the Medical Center grounds.
  • Firearms: Firearms or other dangerous weapons are not permitted within the facility except by law enforcement.


Free WiFi: Choose the AHMC-Guest Network

  1. Through your wireless network settings, choose AHMC-Guest Network.
  2. Open your browser and follow the on-screen instructions for logging in.

Note: Different computing devices will have similar features, but may look different than the image shown.

ATM: The ATM is located on the Main Floor across from the Gift Shop

Gift Shop: The Gift Shop, located on the main floor next to the Park Street Café, is temporarily closed.


Handicap Parking: Handicap parking is available off Fourth Street near the Nursing Home entrance and Emergency Room parking lot.