Alice Hyde Visitor/ Welcoming Policy


Beginning Wednesday, April 19, we are rolling back COVID-era masking requirements for patients, visitors and employees in most settings. Masking will be optional for staff while they are in public areas and optional for patients and visitors in all areas.

However, if you have COVID-19-like symptoms, including but not limited to fever, cough, shortness of breath, chills, loss of taste of smell, or diarrhea, and are seeking medical care, we ask that you please wear a surgical mask while you are here. If you are visiting and have symptoms of respiratory illness, please consider connecting with your loved one at another time or in a different manner, such as through phone calls or virtual visits on your smartphone, computer or tablet.

Employees continue to be required to wear masks while in patient rooms, exam rooms, and while providing direct patient care. Immunocompromised individuals are strongly encouraged to continue wearing masks while they are with us. We understand that patients in public areas may have health concerns, so our staff will wear a mask in public areas when asked by a patient. Free surgical/procedural masks will remain available at entrances. Thank you for helping us protect our patients and staff.

Also effective Wednesday, April 19, Alice Hyde will no longer require asymptomatic patients (those who do not have COVID symptoms) to be tested for COVID-19 before their procedure or admission to the hospital. We ask that anyone who develops symptoms of the virus within a few days of their scheduled procedure to contact their provider. 

Family members and loved are valued members of the health care team and play a key role in supporting the wellbeing of our patients. Many other members of the health care team, health care business and health care learning communities also require access to our facility to support the work we do for patients. Our Visitor Welcoming Policy, developed in accordance with New York State Department of Health and the Centers for Disease Control and Prevention (CDC), stays true to our core principles of following the data and the science while always maintaining our focus on what is best for our patients, our staff and the community.

Inpatient visitation hours are 8 am - 8 pm, two visitors at a time.

*All designated support persons are required to follow infection prevention guidelines including remaining masked at all times, following PPE and hand hygiene expectations and maintaining social distancing.

All persons entering the facility must:

  • Be free of Covid symptoms. If you have tested positive for Covid, you must completed a minimum 10 days of isolation, per New York State Department of Health and CDC guidelines. Anyone who meets the criteria for isolation/quarantine due to exposure to COVID-19 may not visit our facilities until they have completed their isolation/quarantine time period.
  • Wash their hands when entering and exiting any unit, patient room or clinic and upon entry and exit from the building
  • ADA service animals and approved therapy dogs are permitted. All other animals are not allowed at this time

Tobacco, Drug & Alcohol and Firearm Policies

  • Tobacco Use Policy: Alice Hyde is a tobacco-free institution. Medical Center policy prohibits any tobacco use on the Medical Center grounds. If you would like help to quit smoking, please ask a nurse for assistance.
  • Drug & Alcohol Use: Alcohol beverages and illegal drugs are prohibited on the Medical Center grounds.
  • Firearms: Firearms or other dangerous weapons are not permitted within the facility except by law enforcement.


Free WiFi: Choose the AHMC-Guest Network

  1. Through your wireless network settings, choose AHMC-Guest Network.
  2. Open your browser and follow the on-screen instructions for logging in.

Note: Different computing devices will have similar features, but may look different than the image shown.

ATM: The ATM is located on the Main Floor across from the Gift Shop

Gift Shop: The Gift Shop, located on the main floor next to the Park Street Café, is temporarily closed.


Handicap Parking: Handicap parking is available off Fourth Street near the Nursing Home entrance and Emergency Room parking lot.