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What to Expect for Your Next Visit

Safety is our top priority. Learn the extra steps we're taking to ensure the continued safety of our patients and people.

COVID-19 ALERT: Get the care you need, when you need it. Video visits are available and safety measures are in place for in-person visits to Primary Care and Specialty practices. Click here to learn more about the many care options available to you.

Get the Care You Need. We’re Ready, Safe and Open for You.

With the approval from the New York State Department of Health to resume elective surgeries and slowly reopen the region, we are now gradually and safely bringing back many of our services. The providers you know and trust are here to safely deliver the care you need through video, telephone and in-person visits. We look forward to welcoming you back into our facilities for outpatient and elective procedures. Please don’t hesitate to call your provider with any of your health questions or concerns.

Thank you for doing your part by staying home to keep you, your family and our communities safe so that our front-line workers were not overwhelmed.

How We’re Helping to Protect You and Others

  • Screening: If you visit the hospital or one of our facilities, we’ll take your temperature and ask you a few health questions. If you have respiratory complaints or a fever, you’ll be routed safely to care.
  • Masking: For everyone’s protection, wearing a mask while you are in our care is required. If you don’t have a mask, we will supply one to you and even show you how to wear it properly, making sure to cover your mouth and nose.
  • Hand Washing: Proper handwashing is another important tool in combatting COVID-19. When you arrive and during your time with us, please practice good hand hygiene. Use the readily available hand sanitizer and when you are able, wash your hands with soap and water.  When you get home, wash your hands again and wipe down your phone and any other items you brought with you to your appointment.
  • Social Distancing: We’ve made changes to support safe social distancing and minimize potential exposure to other patients while you are in our care – including eliminating the use of waiting rooms in our clinics and facilities. Upon arriving for your appointment, please call the office to notify them of your arrival and wait in your vehicle. We will perform all pre-appointment screenings before bringing you inside for your appointment.
  • Cleaning and Sanitizing: Our Environmental Services team continues to maintain a clean and safe environment in our facilities. We continue to follow CDC and New York State Department of Health guidelines, and are cleaning exam rooms before each visit. We have also increased cleaning schedules in our common areas, to ensure that you are in a clean and safe environment whenever you visit one of our facilities.
  • Visitor Policy: The health and safety of our patients and employees is our top priority. In response to the COVID-19 pandemic there are some important guidelines from the New York State Department of Health we want you to be aware of before coming to the hospital. . Click here to learn more about our current visitor policy.

Have an Appointment or Scheduled Procedure?

Here’s a few things you should know if you have an appointment or scheduled procedure on our campus.

Designated Hospital Entrances and Screening: Patients with a scheduled appointment or procedure in the hospital can enter Alice Hyde through the hospital’s Main Entrance. Before entering you will be asked some screening questions and have your temperature taken. Masks are required in the hospital, and we encourage all patients and visitors to bring their own mask. If you do not have a mask, we will provide one for you, and show you how to wear it properly, being sure to cover your nose and mouth.

Schedule Your Lab Work and Radiology services:  Please call (518) 481-2500 to schedule lab work and radiology services.  By scheduling this service we can reduce wait times and ensure patients are not put in situations where it is not possible to observe social distancing guidelines.

Visiting Restrictions Continue:  While our temporary restriction of visitors remains in place in some areas, we are committed to helping all of our patients stay connected with their family and loved ones. Our telephone service is free for all admitted patients and we can even provide tablets to video chat. Just ask a staff member for help.

Support Person/Driver: While our temporary restriction of visitors remains in place in some areas, we’ll ask your support person (or driver) to wait in their car or return at a specific time.  We ask that they be no more than 15 minutes away while you are with us.  After your procedure or appointment, a staff member will bring you the designated patient pickup area.

There are limited exceptions to the visitor restrictions, including for pediatric patients, labor and delivery patients, and patients requiring medically-necessary support. If you meet this criteria your support person may accompany you after being properly screened. He or she must wear a mask for the duration of the visit.

Review Provided Instructions Before You Arrive: In some cases, you will receive detailed instructions about your appointment or procedure from your physician or provider. This may include information such as eating or drinking specifications or restrictions, taking or pausing medication, pre-procedure hygiene, coordinating a driver, or pre-procedure COVID-19 testing. Some instructions may direct you to wait in your car and call your provider upon arrival. This is being done to help support social distancing and patient flow in our facilities.

  • Bring Your Phone or Device, Fully Charged: Make sure your phone or device is fully charged and bring a charger along if you anticipate a lengthy wait. Free WiFi is available. Ask any staff member for assistance if you have difficulty accessing the internet. And, if you plan to use audio, please use your earpieces or headphones to respect the quiet needs of other patients.
  • Bring Things You Enjoy: You may want to consider having your favorite music, TV show, podcast or game downloaded to your device to pass the time – don’t forget your earpieces or headphones, please – particularly if your appointment may be lengthy.
  • Be Ready for Questions, Answers and Notes: Before your appointment or procedures, it’s always a good idea to write down any questions you have for your provider or things you’d like them to know about your health. Take notes during your discussion with your provider, whether on paper or your electronic device, so you can refer back to them once home. You may also receive information about your treatment, medicines or follow-up appointments. If you will need an interpreter at your appointment, please contact your provider’s office ahead of time so they can make necessary arrangements.
  • Share Your Concerns with Us: If you’re feeling uncomfortable, nervous or stressed before or during your visit, please let your provider or a staff member know. Medical appointments can cause anxiety, but these feelings of unease may be greater now. Rest assured, we’re here to help.